SmartSize

Troubleshooting

Use this guide when a SmartSize button does not appear on a product page where you expect it.

SmartSize button is missing from my product page

SmartSize button is missing

Use this guide when you changed something in SmartSize or Shopify, but the storefront still shows the old version.

Changes do not appear on the storefront

Use this guide when a translated size chart, button label, or fit quiz shows outdated text, missing strings, or a mix of languages.

Translations show old or missing text

Use this guide when you used AI to generate a size table from an image or spreadsheet, but the imported data is incorrect, incomplete, or does not

AI import gave wrong or incomplete size data

My content looks wrong

Use this guide when shoppers complete a fit quiz but do not receive a size recommendation.

No size recommendation from the fit quiz

Use this guide when a size chart or fit quiz shows 0 products match or the SmartSize button does not appear on products you expect it to.

No products match my display rules

My fit quiz isn't working

Use this guide when the Publish button is disabled, a publish action fails, or you see an error when trying to make a size chart or fit quiz active.

I cannot publish a chart or quiz

Use this guide when a product that used to show a SmartSize size chart or fit quiz no longer shows one, or shows the wrong chart or quiz.

Products no longer show the right size chart or quiz

Publishing & saving problems

Use this guide when the SmartSize Size Chart or Find my size button was showing on your storefront, but disappeared after you switched to a new

SmartSize stopped working after a theme change

Theme & integration issues

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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